Refund Policy
At SyftRx, we strive to ensure the satisfaction of our customers while maintaining the highest standards of safety and compliance. Due to the nature of pharmaceutical products and health regulations, we have established the following refund policy:
Order Cancellations
- You may request to cancel your order before it has been processed by the pharmacy team.
- If your cancellation request is received before the order is processed, a full refund will be issued promptly.
Processed Orders
- Once your order has been processed by the pharmacy, we regret that we cannot guarantee a refund. This is due to the nature of pharmaceutical products, which must be handled and stored under specific conditions and cannot be resold or returned for safety reasons.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue, which may include a replacement or refund at our discretion.
Non-Refundable Items
- For health and safety reasons, the following items are non-refundable:
- Prescription medications
- Opened or used over-the-counter products
- Products requiring temperature-controlled shipping (e.g., insulin, vaccines)
- For health and safety reasons, the following items are non-refundable:
Refund Process
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Please note that shipping fees are non-refundable unless the issue was due to an error on our part.
We appreciate your understanding and cooperation. For further assistance, please contact our customer service team at care@syftrx.com or +1 (888)-578-3678.
